Activation
How do I activate mkvWatch?
I've just bought an activation key but haven't received it
I've received my activation key, but mkvWatch won't accept it
I've lost my activation key. What do I do?
General Information
System Requirements
What level of support is offered for mkvWatch users?
How do I uninstall mkvWatch?
How do I activate mkvWatch?
mkvWatch is activated by entering the Activation Key on startup. Every time you start an un-registered version of mkvWatch you will be prompted to enter an Activation Key.
I've just bought an activation key but haven't received it
Your activation key is emailed to you as soon as your payment clears. Some of the free email services (such as Yahoo, GMail and Hotmail) have very aggressive SPAM policies which result in the activation key email being filed in your SPAM folder.
If you paid via eCheck at PayPal, your payment will not clear for a few days (usually 4). As soon as your payment clears, your activation key will be sent to you automatically.
Also if you have not heard back from us within 4 days, it is likely your ISP is blocking our responses. Try sending us an e-mail from an alternate account.
I've received my activation key, but mkvWatch won't accept it
Ensure that you are connected to the internet and are not behind a firewall when attempting to activate. If your activation key is not accepted please contact support, along with any error messages that were displayed.
I've lost my activation key. What do I do?
If you've successfully activated the product you don't need your activation key anymore.
If you want to get a copy of your key for backup purposes, click here to have your activation key re-sent to you.
System Requirements
- OSX 10.5 and above, Intel only.
What level of support is offered for mkvWatch users?
ShedWorx offers email support 9am to 5pm weekdays (Perth, Australia timezone, which is GMT+8). We are a regular business and work 9-5, like most people. We respond to almost all support requests within 24hrs on weekdays.
Our systems all run 24x7, but we only provide support while we are at work.
How do I uninstall mkvWatch?
Simply delete mkvWatch application from your Applications area.
