Submitted by MaxMaggs on Sun, 15/08/2010 - 04:18

Hi, I need some major help! I'm trying to use Voltaic to convert some mpg files that were shot on a Canon Vixia HF20. I need mov files to edit in FCE. The message I get is "The video file has a non standard resolution. Please use advanced export settings in Preferences to select an appropriate Quicktime format." I can play the videos using VLC so I know that they are ok.

I just got the program a few weeks ago so I have the most up to date version.

Here's the video info:

Dimensions: 720x480
Codecs, AC3, MPEG-2 Video
Audio channels: 2
Total bit rate: 9,256

Can anyone please shed some light on this?? Thanks!!

Thanks!!

Submitted by MaxMaggs on Tue, 24/08/2010 - 23:29.

Thanks for all of your help, it finally works : )

Custom conversion

Submitted by justin on Tue, 17/08/2010 - 10:09.

The video size you have is standard definition, so won't convert to Apple Intermediate Codec, since AIC is a HD-only codec.

For editing in FCE, I suggest a conversion using Custom settings into MPEG4, H.264 at the same resolution as the source.

If this doesn't work, please send us a sample and we will try a few options.

It's still not working, how

Submitted by MaxMaggs on Wed, 18/08/2010 - 02:55.

It's still not working, how do I send you a sample?

Video upload

Submitted by justin on Wed, 18/08/2010 - 08:05.

you can either upload to our FTP server, or you could use YouSendIt (or any file transfer service), then let us know via our support line (support@shedworx.com).

Our FTP upload server is:
server name: download.shedworx.com
username: shedworx
password: UploadMe2

sent via FTP

Submitted by MaxMaggs on Wed, 18/08/2010 - 22:31.

Thank you, I am uploading it right now. I made a new folder called Maggie Klein and put it in there. I really hope you can figure it out!

Conversion

Submitted by justin on Thu, 19/08/2010 - 09:45.

Hi Maggie,

thanks for the sample. We've converted it OK to AIC, 720x480 and it edits fine in Final Cut Express.

Here are the settings to use:
- Select Custom conversion in the main Voltaic action selector
- go to Preferences then Custom and select Quicktime movie
- click on the Options button
- the Movie Settings window will come up. Click on Settings
- in the next window that pops up, choose Apple Intermediate Codec from the drop
down, then close that window
- back on Movie Settings, click Size
- Set Dimensions to NTSC 720x480 16:9 and OK

Good luck!

Justin